Premium Digital Services knows how hard it can be to have to wait on a technician, especially when you are trying to meet a deadline. That is why our remote support is something that we have launched to be able to support you quickly. Our packages include unlimited remote support starting at $49.99 a month, and it also includes a discounted on-site visit in the event that one is needed for the trouble that you are having.

Premium Digital Services uses the software known as teamviewer to remote into your computer and fix your issues remotely. This software builds an encrypted connection between your computer and ours so that you do not have to worry about unwanted sources viewing your data while we are connected and transferring information. Security and speed are our focus, this keeps you up and running with minimal down time!

Teamviewer also allows us to perform our routine maintenance without having to schedule a time to come and do it locally. We can simply work around your schedule, remotely connect while you are out of the office on lunch, or just not using the machine to ensure that your computer is up and running as it should be to prevent any problems in the future.

TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the remote partner. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

All program files are secured using VeriSign code signing technology. This allows you to verify the origin of the executables you received. Even the QuickSupport Custom Design tools are dynamically signed during generation!